Need to contact us?
We want you to be a customer for life! If you have a question, want to schedule service or just want to call and say “Hi!” – Here’s how you can reach us.
Some of Our Frequently Asked Questions
Please vacuum your floors, pick up scraps of paper or larger items including decorative pieces. Furniture that blocks access to the floors should be removed unless you have built that service into your appointment in advance.
If you don’t have a chance to vacuum before your Inside Homes Technician arrives, we will vacuum for a small additional fee based on the size of your project.
We will move lighter furniture such as your end tables, coffee tables and chairs. We do not typically move larger items such as big screen televisions, pianos, or sensitive stereo equipment. If you would like us to move any other large furniture, please temporarily move all breakable items from the furniture that you would like moved, and let your technician know when he arrives.
(Moving furniture is not included in the basic package price)
We always try our best to arrive on time, but sometimes things happen beyond our control, so please allow a 30 minute window before and after your appointment time. Your technician has been instructed to call you when they are on their way, or if they are running late.
We would never charge you extra without discussing it with you first. We are unable to determine, when booking the appointment, which spots and heavy wear areas will require a rotary scrubber to remove deep dirt and spots to your satisfaction. The technician will assess the surface upon arrival and will make their best recommendations.
We always appreciate at least a 24 hour notice if you need to cancel your appointment. Please let us know as soon as possible if you are unable to keep your appointment. We will happily re-schedule a time that is more convenient. Same-day cancellations may incur a cancellation fee. 727-394-2942
Our goal is to always provide 100% customer satisfaction with a money back guarantee on each job. Our business grows by satisfied customers who tell their family and friends about us. If for some reason you are not satisfied with the work performed by our technician we ask that you let us know as soon as possible. In order to honor our money back guarantee we must be notified within 7 days. We will do our utmost to make the job right. Read about our Platinum Rule.
You can expect a follow up call within 48 hours of your service to ask you a few quick questions concerning your experience with us. We appreciate any suggestions on how we can improve our service.
As a courtesy, our Technicians will move lighter furniture such as your end tables, coffee tables, and most chairs. We do not typically move larger items such as big screen televisions, pianos, or sensitive stereo equipment. If you would like us to move any other large furniture, please let us know when you schedule your appointment. It is important that you temporarily remove all breakable items from the furniture that you would like moved and discuss all moves with your technician when they arrive.
Please note that your service may only require one technician working alone and he may not be able to move larger pieces. Moving furniture is not included in all service packages, so please discuss any furniture moving needs when you book your appointment.
When possible, it is ideal that you avoid walking on the carpet until it is completely dry. High traffic may prolong drying time. However, we understand your life is busy, and so if you must walk on your carpets/tile, please use caution as floors WILL BE slippery, especially in transition areas. We can leave hospital grade “booties” to maintain the integrity of your newly cleaned surfaces.
We recommend a neutral tile cleaner. Talk with your Technician about floor after care options.
Pets, foot traffic, and routine floor care will determine how often you will need to have your flooring cleaned. Contact us at 727-394-2942 to learn more about our services and schedule an appointment with one of our skilled Technicians.
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If you have any questions, please fill out the form.