Is there an additional fee if my carpet is heavily soiled?
admin2018-01-01T20:45:52+00:00We would never charge you extra without discussing it with you first. We are unable to determine, when booking the appointment, which spots and heavy [...]
How long will it take for my carpets to dry?
admin2018-01-01T20:56:58+00:00The flow of air and control of humidity is what dries your carpets so it can take anywhere from 4-6 hours. We do not over-wet [...]
Do you recommend protection for my carpets, tile or upholstery?
admin2018-01-01T21:02:50+00:00Our Certified Technician will be happy to address questions about protecting your flooring and upholstery. We have trusted products that we use for a diverse [...]
Can you remove odors?
admin2018-01-01T21:04:07+00:00Yes, we can. We use professional odor removers and counteractants. Each situation and odor is different and must be treated accordingly. Our Technician will assess [...]
Can the technician remove all of the spots?
admin2018-03-30T01:32:33+00:00We can usually remove most spots, depending on what they are. We cannot remove stains or wear patterns on the carpet. Please let our technician [...]
When will the team arrive?
admin2018-01-01T19:48:02+00:00We always try our best to arrive on time, but sometimes things happen beyond our control, so please allow a 30 minute window before and [...]
What furniture will you move for me?
admin2018-03-30T01:32:39+00:00We will move lighter furniture such as your end tables, coffee tables and chairs. We do not typically move larger items such as big screen [...]
Will you confirm the appointment?
admin2018-01-01T19:46:34+00:00Of Course! Once your appointment has been scheduled, we will send you a confirmation e-mail. We ask that you please review it to make sure [...]
What should I do to prepare for the arrival of the technician?
admin2018-01-01T19:49:10+00:00Please vacuum your floors, pick up scraps of paper or larger items including decorative pieces. Furniture that blocks access to the floors should be removed [...]